Syncpen FAQ Section
About Syncpen
What is SyncPen?
SyncPen is a smart digital pen that lets you write on our special notebooks and instantly sync your handwritten notes to your smartphone, tablet, or computer.
How does SyncPen work?
The SyncPen 3 uses advanced optical sensors to capture your handwriting on special dot-patterned paper. It wirelessly syncs your notes to your smartphone or tablet via Bluetooth. Once synced, the pen’s built-in OCR (Optical Character Recognition) technology can convert your handwritten notes into editable digital text. You can then organize, edit, and share your notes effortlessly. Additionally, the SyncPen 3 allows you to record audio alongside your notes, making it ideal for meetings, lectures, and comprehensive study sessions.
How long does the battery last?
You get 10 hours of continuous writing per full charge.
Which devices does Syncpen support?
SyncPen works with Windows, iOS and Android devices.
How do I charge Syncpen?
Charge with the included USB-C cable until the indicator shows full battery.
Usage & Setup
Do I have to use official Syncpen notebooks?
Yes. SyncPen requires official notebooks with special patterns for accurate tracking and syncing.
Can I use Syncpen with other paper or notebooks?
No. The pen only works with official Syncpen notebooks.
How do I pair Syncpen with my device?
Uncap your Syncpen, open the Syncpen app, and follow the Bluetooth pairing instructions in the app. Do not place the cap on the back of the pen.
Can multiple Syncpens pair with the same device?
Yes, but only one pen can sync at a time.
Can I use Syncpen without the app?
No, the app is essential for syncing, editing, and managing your notes.
Features & Functionality
Can Syncpen store notes offline?
Yes, notes save offline and sync automatically once connected to the app.
What file formats can I export notes in?
Export as PDF, JPEG, PNG, or editable text formats like TXT or DOCX.
Does Syncpen support handwriting recognition?
Yes, the app converts handwriting to editable text for up to 71 supported languages.
Which languages are supported?
English, Hindi, Spanish, French, German and up to 66 more. Check the app for details.
Can I use Syncpen for drawing or sketching?
Absolutely! It’s great for precise writing, sketching, and doodling.
Can I take notes during meetings or lectures?
Yes, Syncpen is perfect for real-time note-taking.
How many pages are there in the Notebook?
The notebook comes with 128 pages.
Is SyncPen suitable for left-handed users?
Yes, the app supports both left- and right-handed users.
Can I share notes directly from the app?
Yes, share your notes via email, messaging apps, social media or cloud services.
How much storage does the app require?
The Syncpen app needs about 100 MB of free space on your device.
Features & Functionality
Syncpen isn’t syncing with my device. What should I do?
Restart the pen and app, check Bluetooth settings, update the firmware, and try again. Contact support if the issue persists.
How do I update Syncpen firmware?
Updates are available through the SyncPen app and can be installed easily.
Is Syncpen waterproof?
No, it’s splash-resistant but not waterproof. Avoid water exposure.
Can I replace the pen refill?
Yes, replacement refills are available on our website.
What warranty does Syncpen have?
Syncpen comes with a 1-year warranty against manufacturing defects.
