Warranty Policy (India)
Thank you for choosing SyncPen. We want you to have a reliable and smooth experience with every product you purchase from us.
This warranty policy applies to the following SyncPen products sold in India:
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SyncPen
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SyncPencil
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SyncPencil Pro
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SyncPad
Accessories and consumable items such as notebooks, replacement nibs, ink refills, cables and similar items are not covered under warranty.
Warranty Duration
Standard Warranty: 1 year from the date of purchase for SyncPen, SyncPencil, SyncPencil Pro and SyncPad.
Extended Warranty: Customers who register their product on our official website within 30 days of purchase receive an additional 1 month of warranty, free of charge.
This gives eligible registered products a total warranty period of 13 months from the date of purchase.
What Is Covered
The warranty covers manufacturing defects that affect the normal functioning of the product.
This may include:
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Internal component failure
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Charging issues caused by a manufacturing defect
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Connectivity issues caused by a manufacturing defect
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Defective buttons, ports or other functional components
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Product failure under normal usage conditions due to a manufacturing fault
What Is Not Covered
The warranty does not cover:
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Accessories and consumable items such as notebooks, nibs, ink refills and cables
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Damage caused by drops, impact, bending or rough handling
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Liquid or moisture damage
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Scratches, dents, cracks or other cosmetic damage caused during use
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Damage caused by misuse, neglect or improper storage
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Normal wear and tear
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Damage caused by incompatible chargers, cables, accessories or devices
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Unauthorised repairs, modifications or tampering
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Lost or stolen products
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Issues caused by third-party apps, software or operating systems
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Compatibility issues with devices that are not officially supported
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Damage caused by use that does not follow the instructions provided with the product
How to Claim Warranty
Please keep your original invoice or valid proof of purchase.
If you are claiming an extended warranty, make sure the eligible product has been registered within the required period.
For support, contact us through the Contact Us form on our website or email connect@syncpen.co.
Please share the following details:
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Product name and model
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Brief description of the issue
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Serial number, if applicable
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Purchase invoice or order details
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Photos or videos showing the issue, if required
Our support team will review the issue and may ask for additional information or basic troubleshooting before approving the claim.
If the product is found to have a manufacturing defect covered under warranty, we may repair or replace the affected product depending on the issue and product availability.
Courier and shipping charges related to sending the product for inspection, repair or replacement must be borne by the customer.
The final warranty decision will be made by our technical or service team after reviewing the product and the reported issue.
Important Information
Warranty is applicable only to eligible SyncPen products purchased through authorised SyncPen sales channels in India and with valid proof of purchase.
If a product is replaced under warranty, the original warranty period will continue. A replacement does not start a new warranty period unless specifically stated otherwise.